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印象丽江 古城韵味——专访丽江铂尔曼度假酒店总经理施乐先生
2015-09-24 13:34:07      来源:利来国际w66传媒
当我年轻入行时,被教导这一行业最基本的原则是殷勤的服务精神,时代在变,客人的需求在变,可能在商务领域,客人对于距离感的强调让很多年轻人误以为他们不再需要热情了,但这是不对的,这样基本的酒店人精神不应该改变。
Lijiang Impression with Ancient Aroma --An Exclusive Interview with Mr. Hartmut Schaller, the General Manager of Pullman Lijiang Resort & Spa
When I was young and still a green hand, I was taught that the basic principle of hotel industry is hospitality and enthusiasm. As time goes by, customers' demands have changed. Especially in the business area, customers began to emphasize a lot on privacy, and this may have been misunderstood by our young staff that hospitality and enthusiasm are not needed any more. However, this is absolutely wrong. We should stick to our basic principal.

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